AngloPass Limited (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you use our website www.anglopass.com, our app, our courses and our services, including those delivered via third-party platforms.
1. Who we are
AngloPass Limited is a UK-based online English language training provider offering IELTS and related courses to learners worldwide.
Registered address: 1 Hill Crescent, Surbiton, KT5 8DP, United Kingdom
Company number: 16837125 (registered in England and Wales)
ICO registration number: ZC165615
Contact email: tom@anglopass.com
For the purposes of UK GDPR and the EU GDPR, AngloPass Limited is the data controller.
2. Information we collect
We may collect the following categories of personal data:
Information you provide directly
- Name
- Email address
- Account login details
- Billing information (processed by third parties)
- Communications with us
- Course participation data
- Written submissions and feedback
- Your study goal (for example university or immigration), if you choose to tell us
Information collected automatically
- IP address and approximate location (country)
- Device and browser information
- Usage data relating to our website, app and courses
- Log-in activity and course progress
- Cookies and similar technologies, including an advertising pixel on our advert pages. See our Cookie Policy.
Class recordings
- Live online classes (group or one-to-one) may be recorded
- Your voice, image and contributions may appear in recordings
3. How we use your information
We use personal data to:
- Provide the free Starter Kit and manage access to courses and services
- Deliver live and recorded classes
- Process subscriptions and payments (via third parties)
- Send service emails about your Starter Kit, account, courses and any workshop you have booked
- Send marketing emails, only if you have agreed (see section 6)
- Improve our services and learning materials
- Meet legal and regulatory obligations
4. Legal basis for processing
We process personal data under one or more of the following lawful bases:
- Performance of a contract (providing the Starter Kit, courses and services you ask for)
- Consent (for marketing emails)
- Legitimate interests (service improvement, platform security)
- Legal obligation (record-keeping, compliance)
5. Payments and third-party platforms
Payments and subscriptions are processed by our course platform and its connected payment providers. AngloPass Limited does not store or process your card details directly.
Our services rely on third-party providers, including:
- Course platform and payment providers (course delivery, accounts and payments)
- Email service providers (sending our emails and managing unsubscribes)
- Booking and scheduling tools (workshop booking, reminders and follow-up emails)
- Email, calendar and video meeting services (our communications and live classes)
- Website hosting and security providers
- Advertising partners (measuring how well our adverts work, only if you accept cookies)
- Analytics providers
Most of these providers act as data processors, processing data on our behalf under contract. Advertising partners may also use data for their own purposes, as explained in our Cookie Policy. You can ask us for the names of our current providers at any time.
6. Marketing communications
We only send you marketing emails (Coach Vik’s IELTS Writing tips, workshop invitations and AngloPass course offers) if you choose to receive them, by ticking the box on our sign-up form or by saying yes in our app. It is always optional, and you receive your Starter Kit either way.
- When you tick the optional box and submit the form, you subscribe to these marketing emails. You do not need to confirm by email. You can unsubscribe at any time.
- You can unsubscribe at any time using the one-click link in every marketing email, or by contacting us.
- We keep a record of when and how you agreed, and the wording you saw.
- Service emails about your Starter Kit, account or a booked workshop are not marketing and are sent to everyone who requests them.
7. Recordings of live classes
- Recordings are used for enrolled students’ learning purposes
- We may publish short clips of Tom’s own teaching, for example on YouTube
- We will not publish a learner’s face, voice or name without that learner’s permission
Where recordings include multiple participants:
- We may not be able to remove an individual from recordings already shared with other learners
8. Data retention
We retain personal data only for as long as necessary to:
- Provide services
- Meet legal and accounting obligations
- Resolve disputes
- Maintain learning records
We keep a record of your marketing consent while you are subscribed and for up to two years afterwards. Unused or outdated data is periodically reviewed and deleted where appropriate.
If you unsubscribe, marketing emails stop. We keep a record of your consent and your unsubscribe for two years. If you ask us to delete your data, we delete your sign-up and marketing records, and keep only a protected (hashed) form of your email address, with the date and the reason, so we never email you by mistake. If you later choose to subscribe again, we follow your new choice.
We keep sign-up information as follows:
- Sign-ups (including the “What are you preparing for?” answer): 12 months
- People who signed up but did not tick the box: 12 months
- Subscribers: while subscribed
- After an unsubscribe: 2 years, then deleted
- The protected (hashed) unsubscribe record: kept indefinitely, so we never email someone who said no
9. Your data protection rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your personal data
- Restrict or object to processing
- Withdraw your consent at any time, as easily as you gave it
- Request data portability where applicable
- Complain to the UK Information Commissioner’s Office (ico.org.uk) or your local data protection authority
To exercise any of these rights, contact tom@anglopass.com. We aim to respond within one month.
Complaints: If you are unhappy with how we use your personal data, email tom@anglopass.com. We will acknowledge your complaint within 30 days, look into it and tell you the outcome. If you are still not satisfied, you can complain to the ICO.
Deletion requests: We will delete your personal data where legally required and practically possible. This does not guarantee removal from historical group recordings already shared with other learners.
10. International users and transfers
Our users are located worldwide. Some of our service providers process or store data outside the UK, for example in the United States or the European Union. Where this occurs, we use the safeguards required by data protection law, such as UK-approved contract terms or countries recognised as providing adequate protection.
11. Security
We take reasonable technical and organisational measures to protect personal data. However, no online system can be guaranteed to be completely secure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version, with its effective date, will always be available on our website.
13. Contact us
If you have any questions about this Privacy Policy or your personal data, please contact:
AngloPass Limited, 1 Hill Crescent, Surbiton, KT5 8DP, United Kingdom
Email: tom@anglopass.com